Since 1752, we have taken special pride in guaranteeing our customers' complete satisfaction. That's why we continue to offer this guarantee: if you are dissatisfied with your purchase for any reason, please return it to place of purchase within 30 days* for a prompt exchange or return. You will receive a full refund on the cost of the merchandise less shipping and handling.
Please include the completed return form (enclosed with your shipment) with the items to be returned to the address below. The refunded purchase price reflects any discounts, promotions or coupons used at time of purchase. Any shipping costs paid at the time of purchase are non-refundable. All returns for online and catalog purchases should be shipped to the address below:
*Eligible items purchased October 31, 2022, may be eligible for exchange or return until January 1, 2023. Please see Exchange and Return Policies for more information.
Credits will be issued within 5-7 business days once all items are received, inspected and processed. All packages must be properly packed to prevent damage for the return transit. Your credit card company determines when the credit reflects on your statement, it may take one full billing cycle for the credit to appear on your account.
For your protection, please send all returned item(s) via UPS, or insured traceable parcel post. Return shipping fees are not refundable.
Returns received past 30 days, used, damaged or defective due to poor return packaging may be subject to a 20% restocking fee.
Due to Board of Health regulations we can only accept unused and unopened returns for the following items:
• Hair Brushes
• Manicure Implements
• Shave Brushes
• Shaving Razors
Please return all items to original store of purchase. Caswell-Massey does not have a retail store currently. However selected retailers have been approved by Caswell-Massey to carry our products. Return policies vary per store so please check with your local store for more information.
UPS has removed their Service Guarantee for certain shipping methods due to the global pandemic. As the country continues to respond and recover, deliveries may take longer than expected. Caswell-Massey has no control over and is not responsible for late deliveries that result from carrier delays. We thank you for your patience and understanding.
At Caswell-Massey, taking care of our community and our co-workers is vitally important. We offer full health benefits and sick leave to all of our office, warehouse, and manufacturing employees; and our employees are being paid their full salary during this time. Our office staff has been instructed to work from home, and we've provided the technology to support them.
We have been able to reduce the workload in our manufacturing and warehouse operations while still fulfilling orders; but you may experience some delays in shipping, since our warehouse staff is limited and we are experiencing higher than usual demand.
Free standard ground shipping applies to all US orders of $50.00 or more after any discount (excluding taxes). Free shipping is only available within the 48 continental US.
Caswell-Massey partners with UPS and the U.S. Postal Service for shipping services. The final shipping carrier is determined by our shipping system, so we advise entering a shipping address recognized by both UPS and USPS to ensure prompt delivery to your preferred location. We utilize UPS’ SurePost® service which combines the reliability and consistency of UPS Ground with the final delivery made by the U.S. Postal Service (USPS). All tracking information is provided by UPS and USPS. Please note that we do not currently offer international shipping.
Most orders placed online by 12:00PM EST will ship out the same business day, depending on product availability. This excludes certain periods with higher than normal order volumes such as holiday or promotional periods. Orders placed online after 12:00PM EST will be processed the next business day. Phone orders are not processed until the next business day. Our warehouse is closed on Saturday and Sunday. Any orders received after 12:00PM EST on Friday will ship by Tuesday of the following week. All orders ship directly from our Edison, New Jersey location.
Orders shipping to multiple addresses must be placed as separate orders. Free shipping offers will only be applied to each individual address (if applicable), otherwise the standard shipping cost will be applied to each address.
Currently we do not offer shipping internationally. We only ship to the United States and Puerto Rico.
We offer expedited 2-day shipping. Orders being shipped expedited must be shipped to a physical address as UPS does not deliver to a P.O. Box. Expedited shipping is not available for orders being shipped to Hawaii, Alaska, or Puerto Rico. Due to restrictions, any orders containing alcohol products such as fragrance, aftershave, or tonics cannot be shipped via expedited shipping.
Orders shipped to a P.O. Box within the continental US will be delivered by UPS SurePost®. Standard shipping times are 5-8 business days depending on the destination. We cannot ship expedited 2 day or expedited overnight to a P.O. Box address.
All orders shipping to Alaska, Hawaii, and Puerto Rico will ship via UPS standard shipping and incur a $39.99 flat shipping fee. Free standard ground shipping promotions do not apply. Standard shipping time is 5-10 business days. No expedited shipment methods are available for Alaska, Hawaii, and Puerto Rico. PO Boxes are not accepted as a ship-to addresses, a physical address is required.
Orders shipped to an APO/FPO/DPO military address within continental US will be delivered by UPS SurePost®. Standard shipping time is 10-20 days depending on the location and shipping restrictions of the US post office. We cannot ship via expedited ship methods to military addresses.
Applicable sales tax for your shipping destination is based on the total cost of your order (including shipping). Sales Tax is added to your order and displayed at Checkout.
Most of our products are in fact genderless and work well for any and all. While some products have traditionally been considered "for men" or more "feminine" versus "masculine," we encourage you to experiment with all of our products since scent and fragrance is so personal.
Additionally, many of our fragrances can be enhanced when layered with other complementary fragrances, especially our single-note Centuries fragrances. Layering a Verbena Soap with a complex fragrance from the Citrus Floral family, like Lake for example, will only serve to highlight the bright, vibrant notes of the multi-layered Lake.
And remember, mixing products (like soaps and lotions and fragrances) with differing scents can help you create your own unique signature fragrance!
Yes, both our Dr. Hunter's Body Cleanser and our Dr. Hunter's Castile Soap are fragrance-free. Dr. Hunter's Castile Soap is a vegetable-based soap, free of animal ingredients, that contains 1% olive oil (soap only) and does not contain any additives, including perfume.
We do not test our products or the ingredients in them on animals. We are listed in the CCIC (Coalition for Consumer Information on Cosmetics) and the PETA (People for the Ethical Treatment of Animals) directory as a cruelty-free company.
All of our floral products, Elixir of Love, and Newport are vegetable-based. All of our other soaps are made with a blend of coconut and palm oils, sometimes with olive oil added. Milk protein is in our milk line and honey is used in our Goat's Milk & Honey products. Silk proteins are found in a few of our hand and body emulsions.
All of our products must meet the FDA requirement for a two-year shelf life. However, if you ever are dissatisfied with your purchase, just return the unused portion to the place of purchase for a refund or exchange.
Please stop using the item and return it to us for a refund. Seek advice from a medical professional to ascertain which ingredients may be harmful to your skin and causing allergic reactions.
We have 3 soaps that are especially good for dry skin:
Triple-milled refers to the production process that pushes the glycerin by-product back into the soap to make it gentle and mild. The three passes through the milling process also press fragrance in while squeezing water and air out. The result is a dense, long-lasting bar with fragrance that lasts to the final sliver. Caswell-Massey triple-milled soaps do not float. They are mild and gentle. Extruded soaps like Ivory have no glycerin, have lots of air, float and seem to melt quickly in the shower or bath. A 5.8 oz. bar of our Almond Soap can last up to one month in the shower. However, it may crack around the edges as it absorbs moisture. This is not a defect but a sign of a dense, triple-milled soap.
Perfumes and Eau de Parfums have the strongest concentration of fragrance, usually between 18-20%: scents such as Marem, Beatrix Rose, Orchid, LX48, VIC, and RÒS will all last longer on your skin and have the most sillage and strongest scent. Our Number Six EDP contains the highest concentration of oils, containing 20% fragrance oils.
After Shaves have the lightest fragrance, and the initial scent is sometimes slightly more bracing with additives such as Menthol that help condition your skin and close your pores after shaving.
Our fragranced triple-milled soaps usually have a much lighter concentration of fragrance, 2%-3%. The scents that we offer in Perfumes and EDPs are usually also the strongest scents in soap, but will still be much lighter than wearing the scent.
How long a fragrance lasts and how it projects to others also depends on how you apply it. Pressing (not rubbing) a small amount of fragrance into your pulse points will last longer; if you prefer a lighter application, spray a 'cloud' and walk through. One application is usually plenty with our high quality fragrances. Fragrance oils also reacts with your body chemistry so everyone's results will be slightly different.
Ordering & Payment
Our full collection of products is available on our website, www.caswellmassey.com and you may order any products from our online store by adding them to your shopping cart and following the instructions to submit the order.
Only credit card orders can be taken online. We accept Visa, MasterCard, American Express, Discover, and Apple Pay.
The order information you provide will be sent electronically and processed the following business day. You will receive an e-mail within 15 minutes confirming your order.
We can only accept orders to be shipped within the U.S. at this time.
Yes! Simply call us toll free at 1-866-USA-1752 and our Sales Associates are available to place an order for you, answer any questions you may have regarding products, and offer assistance browsing our product offerings. See our Contact Page for more ways to contact us.
Please note that representatives will be available via phone Monday through Friday from 9:00AM EST until 4:30 PM EST. You may experience extended wait times during November and December. Offices are closed Thanksgiving, Christmas, and New Years.
Occasionally we offer special coupons and promotions which are easily redeemable online with your purchases. After you have placed your items in the Shopping Cart, proceed through the checkout process with your coupon identification number handy (the number included with the coupon, postcard, email, etc). Once you are ready to complete your purchase, simply enter the code in the box labeled "Gift card or discount code" and update your shopping cart.
If the box is not visible, you may need to click "Show order summary" located under the heading "Caswell-Massey" and to the left of the dollar amount indicating the cart's subtotal. Once clicked, you cart will expand and the discount box will become visible.
Of course! Simply contact us via our Contact Us page and provide us with your order number and the discount code. As long the code is valid, has not expired, and your order contains eligible items, we will be happy to apply the discount.
Certainly! For orders placed as gifts, the gift recipient will receive a handwritten card with their package. No prices will be shown to the gift recipient. When completing your online order form, you will have the option of creating a gift message. Once filled out, the gift message will be added to your shipment on Caswell-Massey stationary as a complimentary service.
You will receive an e-mail with a tracking number and an anticipated date of delivery for your gift once the order has been submitted and processed for shipping. (Please ensure that an accurate e-mail address is provided during the online checkout process.)
Caswell-Massey products make exceptional gifts for any occasion. We offer carefully curated gift sets, suitable for a variety of occasions, that include a selection of our most beloved products presented in beautifully embossed boxes adorned with ribbon.
For those wishing to create their own gift sets, we additionally offer our large gift box available for purchase and it includes ribbon and fill to aid in your creation of an exceptional gift for any recipient.
Gift Box Dimensions: 7 7/8 inches x 7 7/8 inches x 4 inches
Additionally, our Customer Service Team is available to offer guidance in creating beautiful gift bundles for your loved ones. Contact us now.
If a gift recipient finds they are not satisfied with their gift, they may return it within 30 days to Caswell-Massey for an exchange. For more information, please see the "Return Policy" section above. An exchange form and instructions are included with each order. No refunds will be given for gift orders.
Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.
Free Standard Shipping will be applied to all online and phone orders where the total value of the order is $50 or higher after any discounts are applied, before tax and shipping charges. Free Standard Shipping only applicable for one shipping address per order within the 48 contiguous states (Alaska, Puerto Rico and Hawaii are excluded from these promotions). NOT VALID ON PREVIOUS ORDERS.