Since 1752, we have taken special pride in guaranteeing our customers’ complete satisfaction. That's why we continue to offer this guarantee: if you are dissatisfied with your purchase for any reason, please return it within 30 days for a prompt exchange or return. Our customers can start an exchange or return by visiting our online Exchange and Returns Portal here!

We partner with Happy Returns, a trusted third-party, to offer free, contactless returns and exchanges.* Customers, including gift recipients, can now initiate returns and/or exchanges at their convenience! You'll be able to access your order details, select the item(s) you wish to exchange and/or return, and print a prepaid return shipping label (if required).

For more information, visit our Return & Exchange Policy and Procedures

In most cases, refunds and exchanges will be approved upon acceptance of the package by the shipping carrier. Exchanges for CM Rewards are issued as e-gift cards to the customer email address provided. For a refund to the original payment method, the credit card company determines when the credit reflects on the statement. The credit may take one full billing cycle to appear in your account.

All packages must be properly packed to prevent damage during transit. Returns received past 30 days, damaged or defective due to poor return packaging, may be subject to a 20% restocking fee.

Orders placed on caswellmassey.com using "Try Before You Buy" by Blackcart should be returned for a refund using our returns portal before the end of the 14-day trial period to prevent charges for merchandise. After the trial period, merchandise will remain eligible for our standard 30-day guarantee. Visit blackcart.com for more details on "Try Before You Buy."

Due to Board of Health regulations we can only accept unused and unopened returns for the following items:

• Hair Brushes

• Combs

• Manicure Implements

• Shave Brushes

• Shaving Razors

You can find full information here.

https://www.caswellmassey.com/policies/shipping-policy

UPS has removed their Service Guarantee for certain shipping methods due to the global pandemic. As the country continues to respond and recover, deliveries may take longer than expected. Caswell-Massey has no control over and is not responsible for late deliveries that result from carrier delays. We thank you for your patience and understanding.

At Caswell-Massey, taking care of our community and our co-workers is vitally important. We offer full health benefits and sick leave to all of our office, warehouse, and manufacturing employees; and our employees are being paid their full salary during this time. Our office staff has been instructed to work from home, and we've provided the technology to support them. 

We have been able to reduce the workload in our manufacturing and warehouse operations while still fulfilling orders; but you may experience some delays in shipping, since our warehouse staff is limited and we are experiencing higher than usual demand. 

Click here to learn more about our response to Covid-19.

Free standard ground shipping applies to all US orders of $50.00 or more after any discount (excluding taxes). Free shipping is only available within the 48 continental US.

Caswell-Massey partners with UPS and the U.S. Postal Service for shipping services. The final shipping carrier is determined by our shipping system, so we advise entering a shipping address recognized by both UPS and USPS to ensure prompt delivery to your preferred location. We utilize UPS’ SurePost® service which combines the reliability and consistency of UPS Ground with the final delivery made by the U.S. Postal Service (USPS). All tracking information is provided by UPS and USPS. Please note that we do not currently offer international shipping.

Most orders placed online by 12:00PM EST will ship out the same business day, depending on product availability. This excludes certain periods with higher than normal order volumes such as holiday or promotional periods. Orders placed online after 12:00PM EST will be processed the next business day. Phone orders are not processed until the next business day. Our warehouse is closed on Saturday and Sunday. Any orders received after 12:00PM EST on Friday will ship by Tuesday of the following week. All orders ship directly from our Edison, New Jersey location.

Find more detailed information regarding delivery times and shipping rates here.

Orders shipping to multiple addresses must be placed as separate orders. Free shipping offers will only be applied to each individual address (if applicable), otherwise the standard shipping cost will be applied to each address. 

Currently we do not offer shipping internationally. We only ship to the United States and Puerto Rico.

We offer expedited 2-day shipping. Orders being shipped expedited must be shipped to a physical address as UPS does not deliver to a P.O. Box. Expedited shipping is not available for orders being shipped to Hawaii, Alaska, or Puerto Rico. Due to restrictions, any orders containing alcohol products such as fragrance, aftershave, or tonics cannot be shipped via expedited shipping.

Orders shipped to a P.O. Box within the continental US will be delivered by UPS SurePost®. Standard shipping times are 5-8 business days depending on the destination. We cannot ship expedited 2 day or expedited overnight to a P.O. Box address.

All orders shipping to Alaska, Hawaii, and Puerto Rico will ship via UPS standard shipping and incur a $39.99 flat shipping fee. Free standard ground shipping promotions do not apply. Standard shipping time is 5-10 business days. No expedited shipment methods are available for Alaska, Hawaii, and Puerto Rico. PO Boxes are not accepted as a ship-to addresses, a physical address is required.

Orders shipped to an APO/FPO/DPO military address within continental US will be delivered by UPS SurePost®. Standard shipping time is 10-20 days depending on the location and shipping restrictions of the US post office. We cannot ship via expedited ship methods to military addresses.

Most of our products are in fact genderless and work well for any and all. While some products have traditionally been considered "for men" or more "feminine" versus "masculine," we encourage you to experiment with all of our products since scent and fragrance is so personal.

Additionally, many of our fragrances can be enhanced when layered with other complementary fragrances, especially our single-note Centuries fragrances. Layering a Verbena Soap with a complex fragrance from the Citrus Floral family, like Lake for example, will only serve to highlight the bright, vibrant notes of the multi-layered Lake.

And remember, mixing products (like soaps and lotions and fragrances) with differing scents can help you create your own unique signature fragrance!

Yes, our Castile Soap is our most gentle soap, making it suitable for all skin types, especially sensitive skin. The Castile Soap is a vegetable-based soap, free of animal ingredients, that contains 1% olive oil (soap only) and does not contain any additives, including perfume.

We do not test our products or the ingredients in them on animals. We are listed in the CCIC (Coalition for Consumer Information on Cosmetics) and the PETA (People for the Ethical Treatment of Animals) directory as a cruelty-free company.

Yes, our Rose Water and Lavender Water are alcohol-free.

All of our floral products, Elixir of Love, and Newport are vegetable-based. All of our other soaps are made with a blend of coconut and palm oils, sometimes with olive oil added. Milk protein is in our milk line and honey is used in our Goat's Milk & Honey products. Silk proteins are found in a few of our hand and body emulsions.

All of our products must meet the FDA requirement for a two-year shelf life. However, if you ever are dissatisfied with your purchase, just return the unused portion to the place of purchase for a refund or exchange.

Please stop using the item and return it to us for a refund. Seek advice from a medical professional to ascertain which ingredients may be harmful to your skin and causing allergic reactions.

We have 3 soaps that are ideal for dry skin:

• Castile Soap
• Almond Soap
• Goat's Milk and Honey Soap

We recommend discussing with your doctor the best treatment for your skin, and we can provide a list of ingredients for all products for you to discuss with your doctor.

Castile Soap is our mild, fragrance-free soap containing olive oil for a gentle cleanse without over-drying.

Goat's Milk & Honey is made with goat's milk and honey, both are known to be effective skin conditioners.

Triple-milled refers to the production process that pushes the glycerin by-product back into the soap to make it gentle and mild. The three passes through the milling process also press fragrance in while squeezing water and air out. The result is a dense, long-lasting bar with fragrance that lasts to the final sliver. Caswell-Massey triple-milled soaps do not float. They are mild and gentle. Extruded soaps like Ivory have no glycerin, have lots of air, float and seem to melt quickly in the shower or bath. A 5.8 oz. bar of our Almond Soap can last up to one month in the shower. However, it may crack around the edges as it absorbs moisture. This is not a defect but a sign of a dense, triple-milled soap.

Our full collection of products is available on our website, www.caswellmassey.com and you may order any products from our online store by adding them to your shopping cart and following the instructions to submit the order.

Only credit card orders can be taken online. We accept Visa, MasterCard, American Express, Discover, and Apple Pay.

The order information you provide will be sent electronically and processed the following business day. You will receive an e-mail within 15 minutes confirming your order.

We can only accept orders to be shipped within the U.S. at this time.

Yes! Simply call us toll free at 1-866-USA-1752 and our Sales Associates are available to place an order for you, answer any questions you may have regarding products, and offer assistance browsing our product offerings. See our Contact Page for more ways to contact us.

Please note that representatives will be available via phone Monday through Friday from 9:00AM EST until 4:30 PM EST. You may experience extended wait times during November and December. Offices are closed Thanksgiving, Christmas, and New Years.

Occasionally we offer special coupons and promotions which are easily redeemable online with your purchases. After you have placed your items in the Shopping Cart, proceed through the checkout process with your coupon identification number handy (the number included with the coupon, postcard, email, etc). Once you are ready to complete your purchase, simply enter the code in the box labeled "Gift card or discount code" and update your shopping cart.

If the box is not visible, you may need to click "Show order summary" located under the heading "Caswell-Massey" and to the left of the dollar amount indicating the cart's subtotal. Once clicked, you cart will expand and the discount box will become visible.

Certainly! For orders placed as gifts, the gift recipient will receive a handwritten card with their package. No prices will be shown to the gift recipient. When completing your online order form, you will have the option of creating a gift message. Once filled out, the gift message will be added to your shipment on Caswell-Massey stationary as a complimentary service.

View our complete Gift Sets here!

You will receive an e-mail with a tracking number and an anticipated date of delivery for your gift once the order has been submitted and processed for shipping. (Please ensure that an accurate e-mail address is provided during the online checkout process.)

Caswell-Massey products make exceptional gifts for any occasion. We offer carefully curated gift sets, suitable for a variety of occasions, that include a selection of our most beloved products presented in beautifully embossed boxes adorned with ribbon.

For those wishing to create their own gift sets, we additionally offer our large gift box available for purchase and it includes ribbon and fill to aid in your creation of an exceptional gift for any recipient.

Gift Box Dimensions: 7 7/8 inches x  7  7/8 inches x 4 inches

Additionally, our Customer Service Team is available to offer guidance in creating beautiful gift bundles for your loved ones. Contact us now.

If a gift recipient finds they are not satisfied with their gift, they may return it within 30 days to Caswell-Massey for an exchange. For more information, please see the "Return Policy" section above. An exchange form and instructions are included with each order. No refunds will be given for gift orders.