Since 1752, we have taken special pride in guaranteeing our customers’ complete satisfaction. That's why we continue to offer this guarantee: if you are dissatisfied with your purchase for any reason, please return it within 30 days for a prompt exchange or return. Our customers can start an exchange or return by visiting our online Exchange and Returns Portal here! We partner with Happy Returns, a trusted third-party, to offer free, contactless returns and exchanges.* Customers, including gift recipients, can now initiate returns and/or exchanges at their convenience! You'll be able to access your order details, select the item(s) you wish to exchange and/or return, and print a return shipping label (if required) to initiate the exchange or return process.
And as always, if you would like assistance with your return or exchange, please reach out to us! Our customer support team is ready to assist, including helping you find alternative products that work for you, answer product-related questions, and resolve other questions or concerns you may have!
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*Excludes items marked as "Final Sale."
The refunded purchase price reflects any discounts, promotions or coupons used at time of purchase. Due to Board of Health regulations, we can only accept unused and unopened returns for the following items:
- Hair Brushes
- Manicure Implements
- Shave Brushes
- Shaving Razors
Returns received past 30 days, damaged or defective due to poor return packaging may be subject to a 20% restocking fee. Credits will be issued within 3-5 business days once all items are received, inspected and processed. All packages must be properly packed to prevent damage for the return transit. Your credit card company determines when the credit reflects on your statement, it may take one full billing cycle for the credit to appear on your account.