Return & Exchange Policy and Procedures
Since 1752, we have taken special pride in guaranteeing our customers’ complete satisfaction. That's why we continue to offer this guarantee: if you are dissatisfied with your purchase for any reason, please return it within 30 days for a prompt exchange or return. Our customers can start an exchange or return by visiting our online Exchange and Returns Portal here!
We partner with Happy Returns, a trusted third-party, to offer free, contactless returns and exchanges.* Customers, including gift recipients, can now initiate returns and/or exchanges at their convenience! You'll be able to access your order details, select the item(s) you wish to exchange and/or return, and print a prepaid return shipping label (if required).
Orders placed on caswellmassey.com using "Try Before You Buy" by Blackcart should be returned for a refund before the end of the 14-day trial period to prevent charges for merchandise. After the trial period, merchandise will remain eligible for our standard 30-day guarantee. Visit blackcart.com for more details on "Try Before You Buy."
And as always, if you would like assistance with your return or exchange, please reach out to us! Our customer support team is ready to assist, including helping you find alternative products that work for you, answer product-related questions, and resolve other questions or concerns you may have!
Get Started Now!
*Excludes items marked as "Final Sale."
The refunded purchase price reflects any discounts, promotions or coupons used at time of purchase. Due to Board of Health regulations, we can only accept unused and unopened returns for the following items:
- Hair Brushes
- Manicure Implements
- Shave Brushes
- Shaving Razors
All packages must be properly packed to prevent damage during transit. Returns received past 30 days, damaged or defective due to poor return packaging, may be subject to a 20% restocking fee.
In most cases, refunds and exchanges will be approved upon acceptance of the package by the shipping carrier. Exchanges for CM Rewards are issued as e-gift cards to the customer email address provided. For a refund to the original payment method, the credit card company determines when the credit reflects on the statement. The credit may take one full billing cycle to appear in your account.