Caswell-Massey, America's Enlightened Apothecary Since 1752
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Ordering & Payment

Ordering Online

  • You may order any products from our online store by adding them to your shopping basket and following the instructions to submit the order.
  • Only credit card orders can be taken online. We accept Visa, MasterCard, American Express and Discover.
  • The order information you provide will be sent electronically and processed the following business day. You will receive an e-mail within 15 minutes confirming your order.
  • We can only accept orders to be shipped within the U.S. at this time.

Ordering by Phone

  • Call us Toll Free at 1-800-326-0500. Our Sales Associates are available 24 hours a day, 7 days a week.

Ordering by Fax

  • Fax your completed order form or printable order form from the website to us Toll Free at 1-800-868-4407 (credit card orders only please).

Ordering by Mail

Send your completed order form to:
Caswell-Massey
Catalog Division
29 Northfield Avenue
Edison, NJ 08837

Using Catalog Quick Shop

  • Our Catalog Quick Shop feature is the fastest, most convenient way to place an order from our printed catalog. Simply enter the product(s) you wish to purchase by product number in the appropriate field and the quantity you wish to order. Your items are placed into your shopping basket and will be stored there until you are ready to checkout.

Redeeming Coupons & Special Offers

  • Occasionally we offer special coupons and promotions which are easily redeemable online with your purchases. After you have placed your items in the Shopping Bag, proceed through the checkout process with your coupon identification number handy (the number printed on the coupon, postcard, email, etc). Once you are ready to complete your purchase, simply enter the code in the "Promo Code" box and update your shopping cart.
  • Free items received through special promotions will not appear in your shopping bag until the end of checkout.

Redeeming Gift Certificates

  • Caswell-Massey gift certificates may be used via mail by sending in the certificate and any additional amount due for your mail order.

 

Shipping & Handling

Shipping & Delivery for U.S. Orders:

  • Caswell-Massey uses the Ground Services of the United Parcel Service (UPS) for orders shipping in the Continental U.S.
  • Orders to HI, AK and PR are shipped via USPS  and may incur additional charges. In most cases this is a five to seven day delivery time from date of shipment.
  • Some products are not available for shipment to these areas.
  • Please keep in mind that Caswell-Massey does not ship on Saturday and Sunday nor do we offer UPS delivery on Saturday or Sunday.
  • You will receive an e-mail directly from UPS with a shipment tracking number and an expected date of delivery. This e-mail is sent on the day the order is shipped (which is typically one to two days after your order was placed on-line. (Please keep this in mind when requesting Expedited delivery)

Shipping & Delivery for APO/FPO Orders:

  • All orders with an APO or FPO shipping address will be shipped via Parcel Post.
  • Some products are not available for shipment to these areas.
  • No tracking information will be provided.
  • Parcel Post typically takes two to four weeks to continental U.S. addresses and may incur additional shipping charges.

*Note: We can not ship to PO Boxes. For more information please contact Caswell-Massey Customer Service at 1-866-227-9355.

Shipping to Multiple Addresses:

  • Caswell-Massey will ship items from one order to multiple addresses within the United States. Simply follow the instructions during the checkout process to specify which items you would like to be sent to each address.

International Shipments:

  • Caswell-Massey can ship to Canada via UPS. However, at this time we are unable to process Canadian orders via our website. Please contact Caswell-Massey Customer Service at 1-866-227-9355 to inquire about Canadian restrictions, additional charges or to place an order.
  • No other international locations are available for on-line order placement at this time.

UPS Ground Service - Time In Transit from Edison, NJ:

Shipping and Handling Charges (Effective 5/10/2010)

  • Please keep in mind that an order typically ships 1 to 2 days after being placed online (please remember this when choosing Expedited Services).
  • Caswell-Massey does not ship on Saturday and Sunday nor do we offer UPS delivery on Saturday or Sunday and we are closed major holidays.

 

Order $ Value UPS Standard Ground UPS Expedited AK, HI, PR, (+$10.00) USPS
Delivery Time 3 to 5 Days 1 to 3 Days 2 to 7 Days
$0 TO $50.00 $6.95 $16.95 $6.95
$50.01 TO $75.00 $8.95 $18.95 $8.95
$75.01 TO $99.99 $10.95 $20.95 $10.95
$100.00 and OVER FREE $23.95 FREE

 

  • You will not be charged for any items until time of shipment.
  • If your order contains an item that is temporarily sold out, you will be charged shipping & handling for the entire order at time of initial shipment. No additional shipping charges will be incurred.

Sales Tax:

  • Applicable sales tax will be added for shipments to New Jersey*.
  • States marked with an asterisk (*) also require a tax on shipping.
  • Estimated sales tax will be shown at time of order.

Returns & Exchanges

  • Since 1752, we have taken special pride in guaranteeing our customers’ complete satisfaction. That's why we continue to offer this unconditional guarantee: if you are dissatisfied with your purchase for any reason, please return it to place of purchase within 30 days for a prompt refund or exchange.

Web and Catalog Orders

  • If you find you are not satisfied with your purchase, please return it to Caswell-Massey within 30 days for a full refund on the cost of the merchandise less shipping and handling. Include the completed return form (enclosed with your shipment) with the items to be returned to the address below.
  • You can expect your refund or exchange within 4 weeks from the time you mailed your return back to Caswell-Massey. Returns will be credited to the original form of payment.
  • For your protection, please send all returned item(s) via UPS, or insured traceable parcel post. Return shipping fees are not refundable.

Ship Returns and Exchanges to:

Caswell-Massey, LLC
Dept: Web & Catalog Returns
29 Northfield Avenue
Edison, NJ 08837

Store Purchases

  • Please return to original store of purchase.

 

The Caswell-Massey Guarantee

Since 1752, we have taken special pride in guaranteeing our customers complete satisfaction. That's why we continue to offer this unconditional guarantee: if you are dissatisfied with your purchase for any reason, please return it to place of purchase within 30 days for a prompt refund or exchange.

 

Founded in 1752, Caswell-Massey is America's enlightened apothecary and original purveyor of personal care products and accessories... and America's oldest operating retailer. We use the highest quality natural ingredients in a wide array of soaps, gels, lotions, creams, men's shaving products and fragrances – all made in the USA.

 
 
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