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Ordering & Payment

Ordering Online

  • You may order any products from our online store by adding them to your shopping basket and following the instructions to submit the order.
  • Only credit card orders can be taken online. We accept Visa, MasterCard, American Express and Discover.
  • The order information you provide will be sent electronically and processed the following business day. You will receive an e-mail within 15 minutes confirming your order.
  • We can only accept orders to be shipped within the U.S. at this time.

Ordering by Phone

  • Call us Toll Free at 1-800-326-0500. Our Sales Associates are available 24 hours a day, 7 days a week.

Ordering by Fax

  • Fax your completed order form or printable order form from the website to us Toll Free at 1-800-868-4407 (credit card orders only please).

Ordering by Mail - Please click here for an Order Form

Send your completed order form to:
Caswell-Massey
Catalog Division
29 Northfield Avenue
Edison, NJ 08837

Using Catalog Quick Shop

  • Our Catalog Quick Shop feature is the fastest, most convenient way to place an order from our printed catalog. Simply enter the product(s) you wish to purchase by product number in the appropriate field and the quantity you wish to order. Your items are placed into your shopping basket and will be stored there until you are ready to checkout.

Redeeming Coupons & Special Offers

  • Occasionally we offer special coupons and promotions which are easily redeemable online with your purchases. After you have placed your items in the Shopping Bag, proceed through the checkout process with your coupon identification number handy (the number printed on the coupon, postcard, email, etc). Once you are ready to complete your purchase, simply enter the code in the "Promo Code" box and update your shopping cart.
  • Free items received through special promotions will not appear in your shopping bag until the end of checkout.

Redeeming Gift Certificates

  • Caswell-Massey gift certificates may be used via mail by sending in the certificate and any additional amount due for your mail order.

Shipping & Handling

Caswell Massey partners with shipping provider UPS, UPS's SurePost®, and the US Postal Service for your convenience. The UPS SurePost® services combines the reliability and consistency of UPS Ground network and final delivery typically provided by U.S. Postal Service (USPS) – delivery to customers' mailboxes, lobby's and porches. UPS WorldShip determines if UPS or the USPS completes the final mile of delivery of each shipment. UPS has arranged for all USPS package scanning and delivery statuses to be uploaded to their system. So, even if your package is delivered through USPS, the tracking information will still be available with the same UPS tracking number and through the UPS website. Although Caswell Massey does not offer expedited shipping on Saturday or Sunday, Sure Post may be delivered on a Saturday.

All deliveries are based on orders placed between Monday and Friday with a processing time of 1-2 business days. Generally, orders should arrive within 2-8 days for Standard method. All orders ship from our New Jersey location. Orders shipped to a P.O. Box will be delivered by UPS Sure Post. We cannot ship 2nd Day Air to P.O. Box addresses, APO, FPO, Alaska, Puerto Rico and Hawaii. Free standard ground shipping promotions apply to orders over $100.00 within the 48 contiguous states. (Alaska, Puerto Rico and Hawaii are excluded from these promotions)

Due to DOT regulations orders containing alcohol based products, such as colognes, aftershaves, perfumes and diffusers, may NOT be shipped Expedited. Shipping these products to APO and FPO locations is also Unavailable.

48 Contiguous States Standard Shipping Expedited
Shipping Method & Estimated Arrival UPS/Sure Post (2-8 days) UPS 2 Day Air
$0 TO $50.00 $6.95 $16.95
$50.01 TO $75.00 $8.95 $18.95
$75.01 TO $99.99 $10.95 $20.95
$100 and over Free $23.95
PO Boxes with 48 Contiguous States Standard Shipping Expedited
Shipping Method & Estimated Arrival UPS/Sure Post (2-8 days) No Air Shipments Available
$0 TO $50.00 $6.95
$50.01 TO $75.00 $8.95
$75.01 TO $99.99 $10.95
$100 and over Free
U.S. Territory - Call 1-855-227-9355 Standard Shipping Expedited
Shipping Method & Estimated Arrival UPS Ground (4-5 days) No Air Shipments Available
Alaska, Puerto Rico, Hawaii $20.00 Flat Rate PO Box to these area's not deliverable
APO or FPO within 48 Contiguous States Standard Shipping Expedited
Shipping Method & Estimated Arrival UPS/Sure Post (10-20 days) No Air Shipments Available
$0 TO $50.00 $6.95
$50.01 TO $75.00 $8.95
$75.01 TO $99.99 $10.95
$100 and over Free

Shipping to PO Boxes within the 48 Contiguous States

Orders shipped to a P.O. Box within the 48 Contiguous states will be delivered by UPS Sure Post. Standard shipping times are 2-8 days depending on the location and shipping restrictions of the US post office. We cannot ship 2nd Day Air or Next Day Air to a P.O. Box address.

Shipping to Alaska, Puerto Rico and Hawaii

Orders to Alaska, Puerto Rico and Hawaii must be done Monday thru Friday between the hours of 8:30-5:00 EST to the call center 1 (866)227-9355. Orders can NOT be placed via the web. All questions regarding these orders or product availability can be emailed to: info@caswellmassey.com. All orders shipping to Alaska, Puerto Rico and Hawaii will go UPS standard shipping and with a $20.00 flat rate charge. Free standard ground shipping promotions Do Not Apply. Standard shipping time is 4-5 days. No expedited Air shipments are provided to Alaska, Puerto Rico and Hawaii.

Shipping to APO & FPO within the 48 Contiguous States

Orders shipped to an APO & FPO within the 48 Contiguous states will be delivered by UPS Sure Post. Standard shipping time is 10-20 days depending on the location and shipping restrictions of the US post office. We cannot ship 2nd Day Air or Next Day Air to APO's and FPO's.

Sales Tax:

  • Applicable sales tax will be added for shipments to New Jersey*.
  • States marked with an asterisk (*) also require a tax on shipping.
  • Estimated sales tax will be shown at time of order.

Returns & Exchanges

  • Since 1752, we have taken special pride in guaranteeing our customers’ complete satisfaction. That's why we continue to offer this guarantee: if you are dissatisfied with your purchase for any reason, please return it to place of purchase within 30 days for a prompt exchange or return.

Web and Catalog Orders

  • If you find you are not satisfied with your purchase, please return it to Caswell-Massey within 30 days after your order is received. The refunded purchase price reflects any discounts, promotions or coupons used at time of purchase. All returns should be shipped to the address below:

Ship Returns and Exchanges to:

Caswell-Massey, LLC
Dept: Web & Catalog Returns
29 Northfield Avenue
Edison, NJ 08837

Return Policy and Procedures

  • Due to Board of Health regulations we can only accept unused and unopened returns for the following items:
    • Hair Brushes
    • Combs
    • Manicure Implements
  • Returns received past 30 days, damaged or defective due to poor return packaging may be subject to a 20% restocking fee. Credits will be issued within 3-5 business days once all items are received, inspected and processed. All packages must be properly packed to prevent damage for the return transit. Your credit card company determines when the credit reflects on your statement, it may take one full billing cycle for the credit to appear on your account.
  • For your protection, please send all returned item(s) via UPS, or insured traceable parcel post. Return shipping fees are not refundable.

Store Purchases

  • Please return all items to original store of purchase. Caswell-Massey does not have a retail store currently however selected retailers have been approved by Caswell-Massey to carry our products. Return policies vary per store.

The Caswell-Massey Guarantee

Since 1752, we have taken special pride in guaranteeing our customers' complete satisfaction. That's why we continue to offer this guarantee: if you are dissatisfied with your purchase for any reason, please return it to place of purchase within 30 days for a prompt exchange or refund.

 
 
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